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(Last updated: May 1, 2020)
We may collect personal information that can identify you such as your name and email address. When you provide personal information through our website, the information may be sent to servers located in the United States and other countries.
We may use information that we collect about you to:
For service professionals, we may use financial or payment method information to process payment for any purchases made on our website, enroll you in the discount, rebate, and other programs in which you elect to participate, to pre-qualify you for credit card and other offers that you might find of interest, to pre-qualify you to participate in our contractor network, to protect against or identify possible fraudulent transactions, and otherwise as needed to manage our business.
We want you to understand when and with whom we may share personal or other information we have collected about you or your activities on our web site or while using our services. We do not share your personal information with others except as indicated below or when we inform you and give you an opportunity to opt-out of having your personal information shared. We may share personal information with:
We may share aggregated and non-personal information we collect under any of the above circumstances. We may also share it with third parties and affiliated companies to develop and deliver targeted advertising on our websites and on websites of third parties. We may combine non-personal information we collect with additional non-personal information collected from other sources. We also may share aggregated information with third parties, including advisors, advertisers, and investors.
At any time, you can choose to no longer receive commercial marketing or promotional emails or newsletters from us by accessing your user account and opting out. You also will be given the opportunity, in any marketing email that we send to you, to opt-out of receiving such messages in the future, or by replying to any of these emails. Be sure you include your name and email address. It may take up to 10 days for us to process an opt-out request. We may send you other types of transactional and relationship email communications, such as service announcements, administrative notices, and surveys, without offering you the opportunity to opt-out of receiving them. If you prefer not to have us share your email address & other information with selected providers of goods and services that may be of interest to you, you can notify us at any time by emailing us at [email protected].
We take appropriate security measures (including physical, electronic and procedural measures) to help safeguard your personal information from unauthorized access and disclosure. For example, only authorized employees are permitted to access personal information, and they may do so only for permitted business functions. We want you to feel confident using our website to transact business. However, no system can be completely secure. Therefore, although we take steps to secure your information, we do not promise, and you should not expect, that your personal information, searches, or other communications will always remain secure. Please refer to the Federal Trade Commission’s website at http://www.ftc.gov/bcp/menus/consumer/data.shtm for information about how to protect yourself against identity theft.
Our website is a general audience site, and we do not knowingly collect personal information from children under the age of 13. If you become aware that a child has provided us with personal information without parental consent, please contact us at [email protected] and we will take steps to remove such information and terminate the child’s account.
Effective date: January 1, 2020
In the past 12 months, SolurPowur has collected categories of personal information that may fall within the following categories identified in California Civil Code section 1798.140(o)(1):
Personal information does not include:
SolurPowur obtains the categories of personal information listed above from the following categories of sources:
SolurPowur may use or disclose the personal information it collects for one or more of the following business purposes:
Please note that your personal information may be sold by SolurPowur and you have the right to opt-out of the sale of your personal information at the following email: [email protected].
Within the previous 12 months, SolurPowur has sold personal information that falls within the following categories of information identified in California Civil Code section 1798.140(o)(1):
Within the previous 12 months, SolurPowur has disclosed for a business purpose information that falls within the following categories of information identified in California Civil Code section 1798.140(o)(1):
Under California Civil Code section 1798.100, et seq., California residents have the right to request the following information from SolurPowur:
You have the right to request that SolurPowur delete any personal information about you that SolurPowur has collected. However, SolurPowur will not be required to comply with your request if one or more of the exceptions set forth in California Civil Code section 1798.105(d) apply:
You may make the above requests by making such request at [email protected]. Please note that you may only make a personal information request twice in a 12-month period, SolurPowur may need personal information from you to verify your identity in order to process the request, and SolurPowur will respond to you within 45 days of receiving your request.
SolurPowur will not discriminate against you because you exercised your rights under California Civil Code section 1798.100, et seq., including, but not limited to, by:
SolurPowur takes its responsibilities about customer information and customer service very seriously. In support of this commitment, SolurPowur has adopted the following Do Not Call Policy.
No employee or agent of SolurPowur shall engage in telemarketing practices that violate the terms of the Telephone Consumer Protection Act of 1991, the FTC Telephone Sales Rule, or state law or regulation.
SolurPowur maintains a record of the name and telephone number for consumers who do not wish to be called. If you don’t want to receive sales calls from SolurPowur, just ask us to place your name on our Do Not Call List. We will note your request immediately and will remove your information from active lists within 30 days.
You can make your request in writing by mailing us at 315 S. Coast Highway 101 #528, Encinitas, CA 92024 or email us at [email protected]. When you make a request you must include your name, address and telephone number(s) you want to be included on our list. If your information changes, please notify us of the new name, address, and telephone number(s) in order to remain on our Do Not Call List. If you would like us to remove you from our Do Not Call List in order to receive our telephone solicitations, notify us by contacting us at the above address or email address.
All SolurPowur personnel involved with telemarketing and/or telephone solicitation for SolurPowur are trained, informed, and directed to comply with SolurPowur Do Not Call Policy.
Upon request, SolurPowur will provide its Do Not Call policy. Thank you for your interest in our Privacy and Do Not Call Policies.
Upon requesting a free estimate, entering your name, phone number, email address and zip code, through the SolurPowur Web site, you will be contacted by a representative or you will be put in touch directly with local service providers. At SolurPowur we are committed to making your total experience a positive one. Upon entering your information and the request for which you would like a service professional, we will have local service professionals in your area either call and/or email you about fulfilling your service need. Additionally, we may be emailing you a list of those contractors, so you are aware of who will be contacting you.
We do not guarantee that we will be able to match your service needs with a service professional or that there are service professionals in your area that either are capable or willing to complete your service needs. Although we take certain steps to examine the credentials of our listed service professionals, we make no guarantees or representations regarding the skills or representations of such service professional, the quality of the job that he or she may perform for you if you elect to retain their services, or the price he or she may charge. SolurPowur does not endorse or recommend the services of any particular service professional. It is your decision whether to enter into a direct contract or otherwise reach agreement with a service professional, and we do not guarantee or warrant their performance on the job or the outcome or quality of the services performed. The service professionals are not employees or agents of SolurPowur, nor is SolurPowur an agent of the service professionals. SolurPowur does not perform and is not responsible for any of the services requested by you in your service request. Your rights under contracts you enter into with service professionals are governed by the terms of such contracts and by applicable federal, state, and local laws. Should you have a dispute with any service professional, you must address such dispute with the service professional directly.
DISCLAIMER: SolurPowur MAKES NO WARRANTY, REPRESENTATION OR GUARANTEE WITH RESPECT TO PRODUCTS AND SERVICES OFFERED BY THIRD-PARTY SERVICE PROFESSIONALS, AND SolurPowur SPECIFICALLY DISCLAIMS ANY WARRANTY, REPRESENTATION OR GUARANTEE WITH RESPECT TO THE QUALITY, SAFETY, LEGALITY OR OTHER CHARACTERISTICS OF SUCH PRODUCTS AND SERVICES, AND THE CONDUCT OF ANY THIRD-PARTY SERVICE PROFESSIONAL IN CONNECTION WITH SUCH OFFERS OR SALES.
By completing a service request, you agree that you are entering into a business relationship with SolurPowur and its partners and therefore agree to be contacted by SolurPowur and/or its partners. You promise, warrant, and guarantee that all information you provide will be current, accurate, complete, and truthful. If you provide any information that is outdated, inaccurate, incomplete, or untruthful, or SolurPowur has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, SolurPowur has the right to stop your use of SolurPowur’s services. You acknowledge that a violation of the foregoing could result in significant damages, and you agree that you are liable to SolurPowur for any such damages, and will indemnify SolurPowur in the event of any third party claims against SolurPowur based on or arising from your violation of the foregoing. We reserve the right to revoke your access to the SolurPowur Web site and services at any time. All information about service professionals is confidential and for your personal use only. If it is determined or suspected by SolurPowur in its sole discretion that you are misusing or attempting to misuse or circumvent the SolurPowur services or system, or are using or attempting to use them for any inappropriate, non-personal, or commercial purposes, including but not limited to activities such as hacking, infiltrating, fraud, advertising, jamming or spamming, SolurPowur reserves the right, in its sole discretion, to immediately terminate your access without notice and to initiate without notice appropriate legal actions or proceedings to seek appropriate remedies and/or damages, including but not limited to lost revenue, repairs, legal fees, costs and expenses, and to seek injunctions or other equitable remedies.
These guidelines apply to any review submitted at SolurPowur.com.
SolurPowur authorizes you to use documents (such as press releases, datasheets, content, informational items, and FAQs) from its website so long as (1) the below copyright notice appears in all copies and that both the copyright notice and this permission notice appear; (2) use of such documents from the website is for your informational and non-commercial or personal use only and will not be copied or posted on any network computer or broadcast in any media; and (3) no modifications of any documents are made. Educational institutions (specifically K-12, universities and state community colleges) may download and reproduce the documents for distribution in the classroom. Distribution outside the classroom requires express written permission of SolurPowur. Use for any other purpose is expressly prohibited. Documents specified above do not include the design or layout of the SolurPowur website or any other SolurPowur owned, operated, licensed or controlled site. Elements of the SolurPowur website are protected by trade dress, trademark, unfair competition, and other laws and may not be copied or imitated in whole or in part. No logo, graphic, sound or image from any SolurPowur website may be copied or retransmitted without the express consent of SolurPowur.
DISCLAIMER: WE TRY TO KEEP SolurPowur UP, BUG-FREE, AND SAFE, BUT YOU USE IT AT YOUR OWN RISK. THE WEBSITE, INCLUDING BUT NOT LIMITED TO THE INFORMATION AND SERVICES, ARE PROVIDED “AS IS” AND “WITH ALL FAULTS” AND WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, AND ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, IMPLIED WARRANTIES OF TITLE, NON-INFRINGEMENT, ACCURACY, COMPLETENESS, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ANY WARRANTIES THAT MAY ARISE FROM COURSE OF DEALING, COURSE OF PERFORMANCE OR USAGE OF TRADE, AND ANY WARRANTIES THAT THE INFORMATION AND WEBSITE IS CURRENT AND/OR UP-TO-DATE ARE HEREBY EXPRESSLY DISCLAIMED TO THE FULLEST EXTENT PERMISSIBLE UNDER APPLICABLE LAW.
THERE IS NO WARRANTY, REPRESENTATION OR GUARANTEE THAT THE WEBSITE, OR YOUR USE OF THE WEBSITE, WILL BE SAFE, UNINTERRUPTED, COMPLETE, ACCURATE, CURRENT, RELIABLE, ERROR-FREE, SECURE, OR THAT ANY PROBLEMS WILL BE CORRECTED, OR THAT THE WEBSITE, OR ANY INFORMATION, SOFTWARE OR OTHER MATERIAL ACCESSIBLE FROM THE WEBSITE, IS FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. WE DO NOT WARRANT, GUARANTEE, OR MAKE ANY REPRESENTATION REGARDING THE USE OF, OR THE RESULTS OF THE USE OF THE WEBSITE EITHER IN TERMS OF ITS COMPATIBILITY WITH HARDWARE OR OTHER SOFTWARE OR EQUIPMENT, AND YOU ASSUME ALL RESPONSIBILITY AND RISK FOR YOUR USE OF THE WEBSITE AND/OR SERVICES AND INFORMATION AND YOUR RELIANCE THEREON.
SolurPowur MAKES NO WARRANTY, REPRESENTATION OR GUARANTEE WITH RESPECT TO PRODUCTS AND SERVICES OFFERED BY THIRD-PARTY SELLERS ON THE WEBSITE, AND SolurPowur SPECIFICALLY DISCLAIMS ANY WARRANTY, REPRESENTATION OR GUARANTEE WITH RESPECT TO THE QUALITY, SAFETY, LEGALITY OR OTHER CHARACTERISTICS OF SUCH PRODUCTS AND SERVICES, OR WITH RESPECT TO THE CONDUCT OF ANY THIRD-PARTY SELLER IN CONNECTION WITH SUCH OFFERS OR SALES.
SolurPowur allows service professionals to post profiles about themselves and their business on the SolurPowur Web site. SolurPowur does not review or verify the information or representations set forth in those profiles, except as expressly set forth above, as they are self-reported by the service professional.
The above procedures may change from time to time at the sole discretion of SolurPowur. SolurPowur believes that it uses commercially reasonable methods to check these matters but does not make any representations or warranties that members are appropriately licensed, free of significant state-level civil legal judgments, or carry appropriate general liability insurance or bonding at the time of registration, during the period they are members, or thereafter. As circumstances can change daily, SolurPowur advises consumers to check these matters for themselves especially at future dates. SolurPowur does not represent or warrant that the information received from state or other government agencies or from third party sources is accurate, error free, or that it is up to date or updated at the time that SolurPowur checks such information. Most agencies have periodic update cycles or schedules and this information is not updated on a real-time basis by such agencies and third party sources.
DISCLAIMER: SolurPowur EXPRESSLY DISCLAIMS ANY AND ALL WARRANTIES, EXPRESS OR IMPLIED RELATING TO ANY PRESCREENING PROCESS, CRITERIA, PROCEDURES, OR INFORMATION OBTAINED OR PRESENTED IN ANY PRESCREENING PROCESS OR DISCLOSURES INCLUDING BUT NOT LIMITED TO ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR USE, OR THAT ANY SCREENING OR VERIFICATION PROCEDURES OR STANDARDS ARE SUFFICIENT OR THAT THE INFORMATION RECEIVED IN ANY SCREENING OR VERIFICATION PROCEDURES IS ACCURATE, TIMELY OR ERROR FREE.
SolurPowur IS NOT RESPONSIBLE FOR THE ACTIONS, CONTENT, INFORMATION, OR DATA OF THIRD PARTIES, AND YOU RELEASE US, OUR DIRECTORS, OFFICERS, EMPLOYEES, AND AGENTS FROM ANY CLAIMS AND DAMAGES, KNOWN AND UNKNOWN, ARISING OUT OF OR IN ANY WAY CONNECTED WITH ANY CLAIM YOU HAVE AGAINST ANY SUCH THIRD PARTIES. IF YOU ARE A CALIFORNIA RESIDENT, YOU WAIVE CALIFORNIA CIVIL CODE § 1542, WHICH SAYS: A GENERAL RELEASE DOES NOT EXTEND TO CLAIMS WHICH THE CREDITOR DOES NOT KNOW OR SUSPECT TO EXIST IN HIS OR HER FAVOR AT THE TIME OF EXECUTING THE RELEASE, WHICH IF KNOWN BY HIM OR HER MUST HAVE MATERIALLY AFFECTED HIS SETTLEMENT WITH THE DEBTOR.
NEITHER SolurPowur NOR ANY OF ITS LICENSORS, SPONSORS, AGENTS, SUCCESSORS, OR ASSIGNS, NOR THEIR DIRECTORS, OFFICERS, EMPLOYEES, CONSULTANTS, OR OTHER REPRESENTATIVES, ARE RESPONSIBLE OR LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, PUNITIVE, OR OTHER DAMAGES (INCLUDING WITHOUT LIMITATION ANY LOSS OF PROFITS, LOST SAVINGS, OR LOSS OF DATA) OR LIABILITIES UNDER ANY CONTRACT, NEGLIGENCE, STRICT LIABILITY, OR OTHER THEORY ARISING OUT OF OR RELATING IN ANY MANNER TO THE WEBSITE, INFORMATION, SERVICES AND/OR ANY LINKED WEBSITE, WHETHER OR NOT WE HAVE BEEN INFORMED OF THE POSSIBILITY OF SUCH DAMAGES OR LIABILITIES.
You agree to fully indemnify, defend, and hold SolurPowur, our licensors, suppliers, agents, successors, and assigns and our and their directors, officers, employees, consultants, and other representatives, harmless from and against any and all claims, damages, losses, costs (including reasonable legal fees and costs), and other expenses that arise directly or indirectly from your actions, including but not limited to:
SolurPowur makes no representation that the Website operates (or is legally permitted to operate) in all geographic areas, or that the Information, Website, or Services are appropriate or available for use in other locations. Accessing the Website from territories where the Website or any content or functionality of the Website or portion thereof is illegal is expressly prohibited. If you choose to access the Website, you agree and acknowledge that you do so on your own initiative and at your own risk, and that you are solely responsible for compliance with all applicable laws.
Under California Civil Code Section 1789.3, California Website users are entitled to the following specific consumer rights notice: The Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs may be contacted in writing at 1625 N. Market Blvd., Suite S-202, Sacramento, California 95834, or by telephone at (800) 952-5210.
This Agreement shall be governed by and construed in accordance with the laws of the State of California, excluding that body of law relating to conflict of laws. The parties agree that any controversy or claim arising out of or relating to this Agreement, or the breach thereof, will be settled by binding arbitration using the then-current rules and procedures of the American Arbitration Association. You may only bring claims against SolurPowur in your individual capacity, and not as a plaintiff or class member in any purported class or representative proceeding. The arbitrator may not consolidate more than one person’s claims, and may not preside over any form of a representative or class proceeding.
The arbitration shall be a confidential proceeding, closed to the general public. The arbitration will take place in at a mutually agreeable location, but no more than 60 miles from San Diego, California, and be conducted in the English language. The decision rendered by the arbitrator will be binding upon the parties hereto, and any judgment upon the award rendered by the arbitrator may be entered in any court having jurisdiction thereof. The parties consent to the jurisdiction of all federal and state courts in California. The venue will lie exclusively in San Diego, California. For the sake of clarity, nothing in this paragraph shall affect SolurPowur’s ability to seek from a court injunctive or equitable relief at any time.
If any arbitration or other proceeding is brought to enforce or interpret this Agreement or matters relating to it, the substantially prevailing party, as determined by the arbitrator’s award, will be entitled to recover reasonable attorneys’ fees and other costs and expenses incurred in such arbitration or proceeding from the other party, in addition to any other relief to which such prevailing party is entitled; provided that in no event will the arbitrator have the authority to award punitive damages.
SolurPowur.com is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.com.
SolurPowur provides homeowners with the opportunity to post images and videos as part of the reviews of contractors that homeowners can post on SolurPowur’s website. These terms and conditions govern the images and videos that you post to SolurPowur’s website with your review.
By submitting Your Content to SolurPowur’s website, you make the following representations:
III. SolurPowur Review and Vetting of User Content
SolurPowur retains the right to edit, refuse to post, or remove any Content that you or any other users submit to SolurPowur, including Content submitted to the SolurPowur website, for any reason, at any time. You acknowledge that SolurPowur is not obligated and does not promise to remove any submission in whole or in part at any time. SolurPowur may edit, refuse to post, or remove any Content that could be described as, contains, or features any of the following:
You agree that SolurPowur has no responsibility or liability for Your Content or any submission in whole or in part. You agree to defend, indemnify, hold harmless and release SolurPowur, along with its respective officers, directors, employees, agents, assigns, licensees and successors, from any and all claims, demands, or causes of action (collectively “claims”) that you or your heirs, representatives, executors, administrators, or any other persons acting on your behalf or on behalf of your estate have or may have, whether now in in the future, relating to the use of your Submission, including without limitation, any claims of defamation, invasion of privacy, rights of publicity or copyright, or any other right you may have. You hereby irrevocably waive and cause to be waived, against SolurPowur and its users, any claims and assertions of moral rights or attribution with respect to Your Content.
You hereby acknowledge and agree that any Content you submit to SolurPowur may be viewed by the general public and will not be treated as private, proprietary, or confidential. You acknowledge and agree that SolurPowur may use Your Content in a number of different ways, including by publicly displaying it, reformatting it, incorporating it into advertisements and other works, creating derivative works from it, promoting it, distributing it, and allowing others to do the same in connection with their own websites and media platforms.
You hereby grant SolurPowur a non-exclusive, royalty-free, worldwide, perpetual, transferable, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, sell, assign, translate, create derivative works from, distribute and display any of Your Content that you submit to SolurPowur in whole or in part, as well as your name and other identifying information, including without limitation any social media identifier, handle, profile picture, image, likeness, posts, statements or other information available or provided by you, in any form, media, or technology, whether now known or hereafter developed in connection with the SolurPowur marketing, advertising and promotional activities referred to above. You are not entitled to any compensation for SolurPowur’s use of Your Content, including in connection with any advertisements, marketing, paid content, or any other use by SolurPowur of Your Content. SolurPowur may change the way it uses Your Content at any time without any specific notice to you. SolurPowur’s use of Your Content does not imply any endorsement or affiliation with you.
Effective March 1, 2020
Last modified as of March 1, 2020